Last updated: 23-Aug-2024
Thank you for shopping at Maitree Samooh. We strive to ensure that you are satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we are here to help.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
To initiate a return, please contact us at samooh.maitree@gmail.com or call us at +91 9425424984, +91 9425432295 within 7 days of receiving your purchase. Please provide your order number, the reason for the return, and any supporting photos if applicable. We will provide you with instructions on how to return your item.
Certain items cannot be returned, including:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Refunds will be processed within 14 business days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your bank or card issuer.
Partial refunds may be granted in certain situations, such as:
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item you received is damaged or defective, please contact us immediately, and we will cover the return shipping costs and provide a full refund or replacement at no additional charge.
If you have any questions about our Returns and Refund Policy, please contact us by: